Contact DocToolKit
We welcome questions, suggestions, bug reports, and feedback from our global user community.
âī¸ Direct Email Support
Have questions, bug reports, or partnership inquiries? Contact our team directly:
âąī¸ Response SLA: We review all community inquiries within 24â48 business hours.
đ Official Web Portal
Always verify you are on our official secure HTTPS domain before processing documents.
đĄ Feature Requests & Portal Presets
Need a specific file size preset for state recruitment, passport portals, or university admissions? Let us know the exact dimensions and file size ceiling and we will add an instant preset.
đĄī¸ Privacy & Security Inquiries
Because all file processing runs locally on your device, DocToolKit does not maintain server storage of user files. If you have questions about our zero-upload architecture, read our Privacy Policy.
Frequently Asked Support Questions
Why did a large PDF fail to process on my mobile phone?
Because all processing occurs in local device memory (RAM), very large PDFs (e.g. 100+ pages or 100+ MB) may exceed memory limits on entry-level mobile devices. We recommend processing very large documents on desktop browsers or splitting the document into smaller page chunks first using our Split PDF tool.
Are my processed documents stored anywhere?
No. Processed files exist only in temporary browser memory unless you explicitly download them. The Document Organizer library uses your local browser's IndexedDB storage and is never uploaded to any remote server.